Questions about the delivery of your Order
Where do you deliver your products?
Our delivery service covers primarily European countries.
What is the delivery time for orders?
Orders placed from Monday to Thursday before 12pm will be delivered within 24 hours. Orders placed after 12pm will be dispatched on the following Monday. Deliveries to Corsica and the European Union are expected to arrive within 48 hours. For further details, please consult our delivery page.
How can I monitor the shipping progress of my delivery?
Once your package has been transferred to the courier, you will receive an email notification confirming the shipment. Subsequently, you can request the tracking number from us. We will promptly send you an email containing the tracking number, allowing you to receive email updates on the status of your delivery.
How is the delivery process managed?
We ensure discreet delivery by using plain packaging that does not reveal the contents. However, please note that the courier documents may display the brand name. To facilitate a smooth delivery, it is crucial for the recipient to be available on the scheduled delivery date. Providing a telephone number is essential so that the courier can coordinate the delivery with the recipient in advance.
Is the temperature maintained during transport for chilled products?
Yes, we take the utmost care to ensure the temperature of chilled products remains consistent during transport. These products are shipped in insulated packaging and transported using refrigerated boxes to ensure that the correct temperature is maintained throughout the journey. This allows us to guarantee an uninterrupted cold chain delivery, regardless of external temperatures. However, it's essential to promptly refrigerate the products upon receiving the package.
What happens if a product is out of stock or missing from my order?
If a product is out of stock, our Customer Service will get in touch with you before shipping the package. However, if you discover that an item is missing from your order without prior notification, please contact our Customer Service, and we will swiftly resolve the issue. In some cases, large orders may be divided into multiple packages, all of which should be delivered together by the courier. If this doesn't occur, please reach out to our Customer Service for assistance.
If the package I receive is damaged, what should I do?
If you observe any damage to the package during the delivery process, we advise you to decline the package if possible. If refusal isn't an option, please take photographs of the damaged package and promptly send them to our Customer Service along with your order number. This will assist us in resolving the issue effectively.