We're here to assist you! If you need help or guidance with placing an order, our Customer Service team is available to assist you from Monday to Friday. You can reach out to us via our contact form, and one of our dedicated advisors will get back to you promptly.

Additionally, if you're located in a country where it's available, you can chat with an advisor in real-time using the chat box located at the bottom of our website.

For the best experience, we recommend using the latest versions of Chrome or Mozilla Firefox browsers when accessing our website on your computer.

Absolutely, all the products featured on our website are currently in stock. However, if you happen to come across a product that is temporarily unavailable, you have the option to receive an email notification as soon as it's back in stock. Simply click the “Notify me when the product is available again” link located on the product page.

Once your order has been confirmed, we regret to inform you that it cannot be altered. If you wish to make changes or cancel your order, please get in touch with our Customer Service team at your earliest convenience, and they will assist you with the necessary steps.

No, you are not required to create an account to place an order. If you prefer not to create an account, you can proceed as a guest during the checkout process. Simply refrain from entering a password when finalizing your purchase.

However, we highly recommend creating a personal account and logging in when making your purchases. By doing so, you will gain access to valuable features such as your order history, invoices, and order tracking information, providing you with a more streamlined and convenient shopping experience.

If you have placed an order while logged into your account, you can easily track its status by visiting your order history. Regardless of whether you placed your order as a guest or a registered user, you will always receive a notification email informing you when your order has been shipped. This email will include relevant tracking information for your convenience.

Certainly! When you place your order, you have the option to include a personal message. Our team will handwrite this message on a Private Selection card, adding a special touch to your gift. Please rest assured that we never include an invoice in the package. The package will contain only a list of the products, with no pricing details. It's worth noting that the name of the company may appear on the shipping label.