How do I go about returning or exchanging a product? Please note that chilled products cannot be returned or exchanged due to their nature. However, for other products, we offer a 14-day cancellation period. If you wish to initiate a return or exchange within this timeframe,...

Where do you deliver your products? Our delivery service covers primarily European countries. What is the delivery time for orders? Orders placed from Monday to Thursday before 12pm will be delivered within 24 hours. Orders placed after 12pm will be dispatched on the following Monday. Deliveries to Corsica...

Which Payment Methods are accepted? We offer convenient payment options to complete your purchase. You can pay securely through the following methods:• Wire Transfer: If you prefer to pay via wire transfer, please reach out to our Customer Service, and they will guide you through the...

Why should I create an account? Connecting to your customer account offers several benefits:• Order Tracking: You can easily follow the progress of your orders.• Purchase History: Access a record of your previous online purchases.• Personal Information: Manage your personal information, including your address book.• Invoices:...

How can I get assistance with placing an order? We're here to assist you! If you need help or guidance with placing an order, our Customer Service team is available to assist you from Monday to Friday. You can reach out to us via our contact...

What is the country of origin and the composition of your products? Our smoked fish products are proudly crafted in France. While most of our delicatessen items are also produced in France, a few are sourced from reputable European and Armenian suppliers. You can find specific...