Understanding Your Experience
Welcome to Private Selection.
We’re committed to ensuring a delightful and informed shopping journey for every customer. Please review our terms and conditions carefully to enhance your understanding of our processes and policies, guaranteeing a seamless and exquisite experience with our select caviar offerings.
Terms & Conditions
Welcome to the Private Selection Caviar Experience As you delve into the world of premium caviar, we invite you to familiarize yourself with our terms and conditions. This ensures a smooth and transparent shopping experience, allowing you to fully enjoy the exquisite selections we offer.
Product Availability
At Private Selection, we pride ourselves on offering a curated range of premium caviar. Please note that all our products are subject to availability. In the rare event that your chosen item is not in stock, rest assured, we will inform you without delay. To address any such inconvenience, we will present you with alternative selections of equal elegance or arrange for a refund, as per your preference.
Pricing and Payment
In our commitment to clarity and convenience at Private Selection, all our prices are presented in EUR and include any applicable taxes. This ensures a transparent and straightforward pricing structure for your selection. For your security and ease, we accept payments through VISA, Mastercard, and Maestro via the trusted PayPal platform. To streamline your purchase experience, please note that payment is required at the time of order placement.
Order Modifications/Cancellations
Understanding that plans can change, we at Private Selection offer flexibility with your orders. Should you need to modify or cancel your order, we kindly ask you to notify us promptly. Please email us at contact@privateselection.fr within 24 hours of placing your order. We will do our best to accommodate your request. However, please be aware that once an order has been processed, making changes may not be possible.
Returns and Refunds
At Private Selection, we are dedicated to delivering products of impeccable quality. In the rare instance that you receive an item that is damaged or defective, we are here to rectify the situation swiftly. Please reach out to us at contact@privateselection.fr within 24 hours of delivery, attaching photographic evidence of the issue. Upon review, we will arrange for a replacement or issue a refund, as appropriate, to ensure your complete satisfaction with our service.
Intellectual Property
Private Selection respects and upholds intellectual property rights. Please be advised that all content on our website – including but not limited to images, text, and logos – is the exclusive property of Private Selection and is protected under intellectual property laws. Unauthorized use, reproduction, or distribution of any website content is strictly prohibited without our explicit permission. We encourage respect for our creative and legal efforts in presenting a unique caviar experience.
Governing Law
Our Terms and Conditions are firmly rooted in and governed by the laws of France. Should any dispute arise in relation to these terms, it will fall under the jurisdiction of the courts of France. This ensures that both you, our esteemed customer, and Private Selection are protected under a clear legal framework.
Your Agreement and Satisfaction
By proceeding with an order at Private Selection, you signify your agreement to these terms and conditions. We are deeply committed to your satisfaction. For any questions or concerns, feel free to contact our customer support team at contact@privateselection.fr. We are always here to assist you.
Updates to Terms and Conditions
Please be aware that we reserve the right to update or change these terms and conditions at any time without prior notice. We recommend reviewing them periodically, particularly before making a purchase, to stay informed of any changes.
Shipping Information
Committed to Excellence in Delivery, at Private Selection, our dedication goes beyond the quality of our caviar. We are equally committed to ensuring that every order reaches you in pristine condition and within the promised timeframe. For a clear understanding of our shipping process and policies, please review the following information:
Speedy Delivery and International Service
At Private Selection, swift and reliable delivery is a cornerstone of our service. We are proud to extend our reach across the entire European Union, partnering with renowned couriers like TNT and DHL Express. This collaboration ensures that the majority of our orders are delivered swiftly, often reaching their destinations within just 24 hours following payment confirmation. Experience the convenience and speed of our delivery service, designed to bring our exquisite caviar directly to your door with efficiency and care.
Shipping Days
In our pursuit of excellence and quality, Private Selection has a tailored shipping schedule. We dispatch orders from Monday to Thursday, aligning with our commitment to offer next-day delivery wherever possible. For orders placed before 12:00 am on these days, we ensure same-day shipping. Orders received after noon on Thursday, or over the weekend, are carefully prepared and shipped out on the following Monday. This schedule is meticulously planned to maintain the freshness and quality of our caviar, ensuring it arrives at your doorstep in optimal condition.
Free Shipping
At Private Selection, we are pleased to offer an added luxury to your experience: complimentary shipping. This exclusive service is available for any order exceeding EUR 150. It’s our way of saying thank you and ensuring that your premium caviar experience is as seamless and enjoyable as possible, from selection to delivery.
Packaging
At Private Selection, we spare no effort to ensure that your caviar arrives in perfect condition. To safeguard the freshness and quality that you expect from our products, we utilize specialized packaging. This meticulously designed packaging is engineered to maintain the optimal temperature during transit, preserving the delicate flavors and uncompromising quality of our caviar. Your satisfaction is our priority, and our packaging plays a crucial role in delivering an exceptional caviar experience.
Tracking Information
As part of our commitment to transparency and convenience, we ensure that you stay informed about the progress of your order. Once your order is dispatched by our trusted transportation partner, you will receive an email notification. If you wish to monitor the progress of your shipment and estimate its arrival, you have the option to request tracking details. These details will empower you with real-time insights into the journey of your order, ensuring that you are well-informed every step of the way.
Ownership & Responsibility after Shipping
Once your order is dispatched, the ownership and responsibility for the product transition to you, our valued customer. At this juncture, it becomes your responsibility to ensure the safekeeping and proper storage of the product to maintain its quality and freshness.
We kindly remind you to designate someone to be available to receive the shipment promptly and place it in the refrigerator upon delivery. To facilitate this process, please ensure that you provide accurate contact information with your order so our couriers can coordinate delivery with you effectively.
For your convenience and to safeguard the product’s quality, please be aware that if the delivery is left unattended on your doorstep or if it goes unclaimed, we cannot assume responsibility for any potential damage to the product.
Furthermore, we want to highlight that our orders typically arrive within the next 24 hours after the shipping confirmation email is sent. To ensure the best experience, please make arrangements for someone to receive the package at the designated delivery address.
Get in touch with us
At Private Selection, your satisfaction with our products is paramount. We are dedicated to assisting you in savoring our offerings to the fullest.
If you have any questions or require assistance, please don’t hesitate to reach out to our responsive customer support team at contact@privateselection.fr.
Your satisfaction remains our top priority, and we are here to ensure your experience with us is exceptional!